Refund policy

Refund Policy

We want you and your cat to be happy. If Nutribial is not right for you, we will make it right. This policy explains exactly how, in plain English, with no fine-print traps. If you have any question at all, email us first at support@nutribial.com. A real person reads every message and we reply fast.

Our 60-Day Money-Back Guarantee

Every bottle of Nutribial is backed by a 60-day money-back guarantee. Try it with your cat for up to 60 days from the day your order arrives. If you are not happy for any reason, we will refund you.

We do not ask for returns. Keep the bottle, empty or full. There is nothing to ship back and no return address to deal with. We would rather you give the supplement a real try than feel like you have to hold any of it back. Once your refund is approved, the product is yours to keep.

The guarantee covers your purchase price. Original shipping costs, if any were charged, are not refundable, since those services were already used to get your order to you.

How to Claim Your Refund
Email support@nutribial.com within 60 days of your order arriving.
Include your order number and the email you used at checkout.
We will confirm your refund, usually within one business day. No long forms, no hoops, nothing to post back.
Damaged, Defective, or Wrong Items

If your order shows up damaged, leaking, or it is not what you ordered, that one is on us. Email support@nutribial.com within 14 days of delivery with your order number and a photo of the issue. We will send a free replacement or a full refund, including any shipping you paid. You do not need to return the item.

Digital Welcome Gifts

Some orders include a free digital welcome gift, such as our ebook. Because digital items are delivered and accessed instantly, the ebook is non-refundable once it has been accessed or downloaded. This does not affect your 60-day money-back guarantee on the supplement itself. Any free physical gift, such as a lick mat, is yours to keep.

Subscription Orders

Your Subscribe and Save plan is fully under your control. You can cancel or pause anytime from your account or by emailing support@nutribial.com.

Cancel or pause before your next renewal date and you will not be charged for that cycle.
If a subscription order has already shipped, it is covered by the same 60-day money-back guarantee as any other order. Email us and we will sort the refund. You keep the product.
We do not lock you into contracts and there are no cancellation fees.
How and When You Get Your Refund

Approved refunds go back to your original payment method, in the currency you were charged (USD or GBP). Once approved, please allow 5 to 10 business days for the refund to appear, depending on your bank or card provider.

Before You Open a Bank Dispute

If something is wrong with your order, please email support@nutribial.com first. We refund fast and we honor our 60-day guarantee, no argument. Opening a chargeback before contacting us does not get your money back any sooner. It usually slows your refund down, because the funds get frozen by the bank for weeks while the dispute is reviewed, and we cannot refund money the bank has locked. Give us the chance to fix it. One quick email almost always solves it the same day.

Questions

Email us anytime at support@nutribial.com. Nutribial is a daily nutritional supplement (B-vitamins and heme iron) for cats. It is a food supplement, not a medicine, and is not intended to diagnose, treat, cure, or prevent any disease. This policy is governed by the laws of England and Wales and does not affect your statutory rights under applicable consumer protection law.