Shipping Policy

We want your order to reach you and your cat quickly, with no surprises. Here is exactly how shipping works. Any question, email support@nutribial.com.

Order Processing

We process and dispatch orders within 1 to 2 business days of your order being placed. You get a confirmation email when you order, and a second email with tracking as soon as it ships.

Delivery Times

• United States: 8 to 11 business days after dispatch.
• United Kingdom: 2 to 5 business days after dispatch.

These are estimates from the dispatch date and can vary with the courier and your location. Every order is dispatched with tracking.

Shipping Costs

Shipping is calculated and shown at checkout before you pay, so there are no surprise costs.

Tracking Your Order

Every order ships with tracking, sent to your email. If you have not had a tracking email, check your spam folder, then email support@nutribial.com and we will resend it.

If Tracking Says Delivered But You Do Not Have It

This is almost always found within a day. Please check around your property and with anyone else at your address, look for a carrier card or safe-place note, and allow 24 hours, since couriers sometimes scan early. Then email support@nutribial.com with your order number and we will open a trace with the courier and make it right. Please contact us before disputing with your bank, as we resolve missing parcels faster than a chargeback can.

Wrong or Incomplete Address

Please double check your shipping address at checkout. If it is wrong, email support@nutribial.com as fast as possible. If we have not dispatched yet, we will fix it. We cannot be responsible for orders sent to an address entered incorrectly, but we will always try to help.

Lost or Stuck Parcels

If a parcel stops moving or does not arrive, contact us within 30 days of the dispatch date and we will trace it and send a replacement or a refund.

Subscriptions

Subscribe and Save orders ship automatically on your chosen cycle, with the same processing and tracking as any other order.

Customs and Duties

For any orders shipped internationally, import duties or taxes are set by the destination country and are the customer's responsibility.

Questions

Email us anytime at support@nutribial.com.